Shipping
Everything ships from the United States.
Shipping is free on every US order. Orders are packed within 1–2 business days and usually arrive 3–7 business days after that.
We're a small operation, so orders placed on a weekend or a holiday go out the next business day. You'll get a tracking number by email as soon as your order ships.
We don't currently ship outside the United States. If you're overseas and want a hat, email us and we'll see what we can do.
Returns
You can return an item within 30 days of delivery for a refund.
To be accepted, the item must be unworn and unwashed, with any tags still attached, in the condition it arrived in. Return shipping is paid by you.
How to Start a Return
Email enzuramgnmt@gmail.com with your order number and what you'd like to send back. We'll reply with the return address and confirm the item is eligible. Please don't ship anything to us before emailing — we can't promise to process a package we weren't expecting.
Refunds
Once your return arrives and we've checked it over, we'll refund your original payment method within 5 business days. Your bank may take a few days more to show it.
Damaged or Wrong Items
If your order turns up damaged, defective, or isn't what you ordered, email enzuramgnmt@gmail.com within 7 days of delivery with a photo. We'll replace it or refund you in full and cover shipping both ways. This doesn't count against the 30-day window.
Exchanges
We don't process direct exchanges yet. If you want something different, return the original for a refund and place a new order.
Questions
Email enzuramgnmt@gmail.com. We answer within 2 business days.